About The Role

Are you highly organised, customer-focused, and looking for a varied role where you can build strong relationships and play a key part in delivering an excellent client experience?

NSF works with some of the UK's leading hospitality, catering, restaurant, pub and retail brands, helping them maintain high standards in food safety and health & safety across their operations.

We're looking for a Client Support Coordinator to join our supportive and collaborative Retail team in Long Hanborough, Oxfordshire. Acting as a key point of contact for clients, you'll support the day-to-day management of customer accounts, working closely with clients and internal teams to coordinate activities, produce reports and maintain accurate records, while ensuring our clients receive a professional, responsive and high-quality service.

This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering outstanding service while building strong working relationships.

What We Offer

Hybrid working: Split between our Long Hanborough office and home
Comprehensive benefits: Health cover, death-in-service benefit, company sick pay and income protection
Career development: Opportunity to build your experience within a global organisation and develop valuable skills in client support, administration and service delivery
Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
Volunteering Time: A paid volunteering day each year to support causes you care about

Including , but not limited to

Handling customer queries via email and phone in a timely and professional manner
Supporting the coordination and administration of client programmes and activities
Managing user accounts and maintaining customer access permissions within internal systems
Producing, analysing and distributing reports to clients and internal stakeholders
Customising client portals, including branding and configuration updates
Gathering, validating and maintaining accurate customer information within internal databases and systems
Processing invoices and supporting associated administrative activities
Delivering a high standard of customer service through clear, professional communication
Working closely with clients and colleagues to support the successful delivery of services
Previous administrative and/or customer service experience
GCSE Maths and English (or equivalent)
High level of accuracy and attention to detail
Strong written and verbal communication skills
A methodical and organised approach with good problem-solving skills
Ability to plan, prioritise and meet deadlines
Confidence working independently, as well as collaboratively within a team
Flexibility and adaptability when supporting internal and external stakeholders
A calm, professional and customer-focused approach
Good working knowledge of Microsoft Office, particularly Excel