About The Role

We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Houston, TX.

Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
Build strong, trusted client relationships and ensure consistent, accurate service delivery
Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches
Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
Lead and coordinate business and change initiatives impacting day to-day operations

Bachelor’s degree in Business, Finance, or related field required.
Advanced degree or professional certifications in finance or business administration preferred.
5-7 years of experience in corporate trust or related field within financial services.
Good experience of Trade processing, reconciliation, client service and people management required.
Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
Experience in holding teams responsible to department KRI’s and undertaking annual performance reviews with teams.
Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.