About The Role

ACCOUNTABILITIES

Accountable for leading the Corporate Applications domain and ensuring that enterprise applications effectively, reliably and securely support AirBorneo's corporate operations, including finance, procurement, human capital, payroll, property management, contract and legal document management, and other internal business processes.

Availability, stability, usability and continual improvement of the corporate application portfolio and its supporting integrations.
Alignment of application capabilities, configurations, workflows and controls with approved business processes, organisational priorities and governance requirements.
Accurate, traceable and audit-ready processing of corporate transactions, approvals, data exchanges and reporting.
Effective stakeholder engagement, requirements management, change delivery, incident resolution and operational readiness across the domain.
Performance of vendors and internal team members, including capability development, documentation and continuity of application support.

For Senior Manager appointments, strategic leadership of the broader corporate applications portfolio and advisory to the Head of IT Application Management & Services on priorities, risks, investments and improvements.

MINIMUM QUALIFICATION

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, Software Engineering or a related discipline.

Experience

Manager: 4-6 years of relevant experience in enterprise applications, business systems support or application domain management, including experience coordinating stakeholders, vendors, changes and operational support.
Senior Manager: 7 or more years of relevant experience, with demonstrated leadership of an enterprise application domain or portfolio, complex cross-functional initiatives, senior stakeholder engagement and team development.

Knowledge and Competencies

Sound understanding of enterprise application environments and corporate processes covering finance, procurement, human capital, payroll and related governance requirements.
Working knowledge of ERP, HCM, payroll and related platforms, including configurations, workflows, integrations, data flows and application dependencies.
Experience in requirements analysis, solution coordination, testing, user acceptance, release readiness, incident management, vendor management and audit support.
Strong leadership, stakeholder engagement, communication, analytical, problem-solving and prioritisation skills.
Ability to assess business impact, manage competing priorities and maintain service continuity in an integrated application environment.

RESPONSIBILITIES

Business Engagement and Advisory

Serve as the primary Technology liaison for Finance, Procurement, Human Capital, Corporate Administration, Legal/Corporate Affairs, Property/Facilities and other assigned corporate functions.
Build effective stakeholder relationships, understand business priorities and provide advice on system capabilities, solution options and process improvements.
Maintain clear communication among business users, application teams, technical teams, PMO and vendors, and monitor stakeholder satisfaction with application services.

Business Process Enablement

Ensure applications support approved corporate transactions, workflows, approvals, payroll processing, workforce administration, property and contract processes, document management and reporting.
Identify process gaps, inefficiencies and control risks, and drive appropriate system enhancement, automation or process optimisation.
Assess proposed solutions and operational decisions for business impact, data integrity, governance and service continuity.

Corporate Applications Domain Management

Manage the ERP, HCM, payroll and related corporate application portfolio, including supporting modules, configurations, integrations, middleware components and operational utilities within the domain.
Maintain oversight of application dependencies, service risks, lifecycle needs and business impacts, and ensure the domain is managed in a structured and responsive manner.
Ensure system configurations, workflows, business rules and access-related requirements are implemented in line with approved requirements and coordinated with the relevant control owners.

Requirements and Change Delivery

Lead or oversee the gathering, validation, prioritisation and documentation of business requirements and expected outcomes.
Translate approved requirements into clear functional specifications, system changes or vendor deliverables, and facilitate workshops where required.
Review changes for operational, financial, integration and governance impacts and ensure delivery follows approved project, change and release processes.

Implementation, Testing and Operational Readiness

Provide domain expertise to implementations coordinated by IT PMO or other relevant teams, covering solution design, data and integration requirements, rollout and support planning.
Oversee functional, system and integration testing and user acceptance activities, ensuring critical business scenarios, controls and exception cases are adequately covered.
Confirm operational readiness, support arrangements, documentation, training and outstanding-risk treatment before recommending production deployment.

Service Operations and Incident Management

Oversee application support and the investigation, prioritisation, escalation and resolution of incidents based on business impact and urgency.
Coordinate cross-functional troubleshooting across applications, infrastructure, cybersecurity, integration services and vendors, particularly for finance, payroll and other critical corporate processes.
Keep stakeholders informed of material incidents, recovery progress, workarounds, root causes and corrective actions.

Continuous Improvement and Performance

Analyse recurring issues, manual effort, usability concerns and service trends, and implement preventive actions and improvements to workflows, configurations, monitoring and support practices.
Improve operational efficiency, data accuracy, reporting quality and effective use of system capabilities across corporate functions.
Monitor domain performance using stakeholder satisfaction, service stability, incident resolution, change delivery, requirements quality and business-value indicators.

Governance, Compliance and Documentation

Ensure applications are managed in accordance with applicable policies, standards, controls, traceability and audit-readiness requirements.
Support internal and external audits, address agreed findings and maintain complete records of configurations, workflows, integrations, procedures, changes, incidents and key decisions.
Promote consistent documentation and knowledge-management practices that support troubleshooting, continuity and effective handover.

Vendor and Partner Management

Manage day-to-day relationships with ERP, HCM, payroll, implementation, support and other relevant technology partners.
Coordinate issue resolution, enhancements, upgrades and support activities; validate deliverables against approved requirements, contractual commitments and service expectations.
Monitor vendor performance, address service gaps and escalate unresolved issues through the appropriate governance channels.

Team Leadership and Capability Development

Lead, guide and mentor Corporate Applications personnel, setting priorities and expectations for service delivery, issue handling, stakeholder engagement and documentation.
Allocate work according to skills and priorities, identify capability gaps, support training and knowledge sharing, and maintain adequate operational coverage.
For Senior Manager appointments, lead broader portfolio planning and complex cross-domain initiatives and engage senior management on strategy, priorities, risks and improvement opportunities.

Cross-Functional Coordination

Collaborate with other application domains, Integration and Data Exchange, IT Operations and Infrastructure, IT Security and Compliance, Digital/Data/AI, and IT PMO and Governance.
Manage dependencies between corporate applications and other enterprise or operational platforms and support coordinated delivery and problem-solving across domains.

AUTHORITY

Within approved policies, budgets, plans and delegated limits, the role is authorised to

Prioritise and assign Corporate Applications work, coordinate resources and set operational delivery expectations.
Lead requirements, design, testing, readiness and service-review activities and endorse recommendations for approval by the appropriate business or Technology authority.
Initiate incident escalation, cross-functional troubleshooting, service recovery and corrective-action coordination for corporate application issues.
Engage vendors and service providers, review performance and validate operational or project deliverables against approved requirements and contractual obligations.
Require remediation of identified service, documentation, control or compliance gaps and escalate material risks, unresolved issues and decisions outside delegated authority.
Represent the Corporate Applications domain in relevant meetings, working groups, project forums and governance discussions.

DELEGATION OF DUTIES

Operational and project duties may be delegated to suitably competent Corporate Applications managers, leads, analysts or formally nominated representatives, with clear scope, timelines and reporting expectations.
During an absence, day-to-day responsibilities may be assigned to a nominated team member with the agreement of the Head of IT Application Management & Services.
Delegation does not transfer accountability. Strategic decisions, material production changes, contracts, expenditure and approvals remain subject to the applicable delegation-of-authority matrix and governance process.