About The Role

Do you want to be part of transforming travel across East Sussex?

Imagine playing a key role in a service that is reshaping how thousands of people move around our county. Flexibus - our app based, on demand transport network - is helping residents access work, education, healthcare, and essential services. As demand grows and features and service improvements are rolled out, the need for strong day to day operational leadership has never been more important. That is where you come in.

Flexibus is one of the most ambitious Digital Demand Responsive Transport (DDRT) programmes in the UK. It covers 90% of East Sussex - around 1,500 km² - and gives flexible mobility to communities with limited or no traditional bus services. The service uses real‑time routing technology to match journeys efficiently, supported by a dedicated fleet.

Through app, web and telephone bookings, Flexibus is helping reduce isolation, increase independence, and open up access to essential services, shopping, employment, and social connections.

As demand grows and features and service improvements are rolled out, the need for strong day‑to‑day operational leadership has never been more important. That is where you come in.

As a Senior Transport Officer within our Passenger Transport Team, you will be at the heart of Flexibus operations—ensuring the service runs smoothly, safely, and responsively each day.

Customer service and collaboration is central to this role. You will regularly engage with members of the public often supporting people who rely on Flexibus as an essential service, as well as with our driver operators. This includes responding to routine enquiries as well as resolving complaints or concerns where journeys do not go to plan. Your responsibilities will include:

Monitoring service performance and supporting continual improvement
Supporting customers with bookings, enquiries, and complaints
Managing day-to-day operational queries and issue resolution
Working with vehicle suppliers and the Fleet Management team to ensure vehicles meet all legal, safety and accessibility standards
Collaborating with contractors and partners to maintain service reliability

We welcome applicants who have experience or a strong interest in passenger transport, coordination, service management or fleet operations, along with a commitment to safe driving and passenger safety. We are looking for someone who can demonstrate:

Ability to use own initiative to solve problems, improve processes, and welcome change
Ability to communicate effectively with a range of people in a clear, concise and accurate manner, changing messages and/or style to suit different audiences
Ability to work collaboratively as a member of a team and be able to develop professional relationships across teams and services to achieve shared aims
Ability to remain calm under pressure, including the confidence to take control of a difficult situation

Please see the Job Description and Person Specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page and our statement on the use of AI .

Interviews will be held in person at County Hall, Lewes. We expect these to take place on dates from 30 September - 9 October 2026. There will be a work-related task as part of the selection process on the day of your interview.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

Existing East Sussex County Council employees who wish to consider the role on a secondment basis, must have completed their probationary period and have permission from their line manager.

Why join us?

Our transport services exist to help people access work, education, recreation, and care. In the Transport Hub you will be part of a team whose work directly benefits communities every single day. This role offers a varied, meaningful, and rewarding opportunity, with the chance to shape an innovative service at a pivotal point in its development.

Learn more about our employee benefits on our Benefits page.

Want to know more?

For an informal conversation about the role, please contact our Principal Transport Officers: [email hidden] or [email hidden]

“I’d never worked in the public sector before, and this role has been a fantastic opportunity to bring my experience into a new, community‑focused environment.”

— David, Change Manager

Fer excellent training and development, choose East Sussex!