About The Role

Working Hours: 35 hours Per Week

Working Pattern: Monday to Friday, Hybrid

Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Executive Assistant

The role is an Executive Assistant to the Chief Officer and will provide high-level executive administrative and operational support ensuring the smooth functioning of the Chief Officer’s Day to day role.

This role requires exceptional report reviewing and writing skills, organisational skills, the ability to manage multiple priorities, and a proactive approach to problem-solving. The ideal candidate will have experience as a true Executive Assistant. This role will include full comprehensive writing of board papers, proposals and strategic decision making.

This role will also support the Directorate and the Directorate Leadership Team as required.

About you

We are looking for someone with

Complex diary management experience
A high level of competency in the use of Microsoft Word, Excel and PowerPoint and Share-point
Effective use of technology, including proficiency in basic AI tools including Microsoft Co pilot

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

As an Executive Assistant you will the first point of contact for internal and external inquiries directed to the Chief Officer.
You will liaise with senior leaders, board members, and internal/external stakeholders on behalf of the Chief Officer with professionalism and discretion.
To support the Chief Officer, you will manage their electronic diary; looking ahead to ensure best use of the Chief Officer’s time, including making complex travel arrangements.
On behalf of the Chief Officer, you will support strategic alignment across the organisation by effectively managing and administering meetings for leadership and various directorate meetings, manage agendas, documentation and action follow-ups.
You will be responsible for managing the Chief Officer’s emails including flagging items for action and monitoring progress.
You will be responsible for effectively communicating through various methods (Phone/Email/Teams) with directorates across the Group and external agencies.
As an EA, you will support the Chief Officer by acknowledging complaints and directing them appropriately to ensure they are dealt with properly.
You will support the Chief Officer by producing documents, briefing papers, reports and presentations in preparation for meetings as well as be responsible for proof reading and formatting complex reports and documents ensuring that Riverside’s report writing standards are adhered to.
You will make effective use of effective use of technology, including basic AI tools including Microsoft Co-Pilot, to support your work and that of the Chief Officer.
Manage, review and update digital files within share-point on behalf of your Chief Officer and the directorate.
Involvement in a range of projects as the need arises.
You will be responsible for organising directorate events/conferences/seminars/workshops etc.
Reconciliation of personal expenses, mileage and credit card transactions for the Chief Officer.
General administration support duties as required and directed by the Chief Officer and direct reports.

Other Duties

To provide a high quality, customer-centric service that demonstrates the values and behaviours of Our Riverside Way
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
Work with colleagues across the wider directorate and The Riverside Group to develop a positive culture of support and collaboration, contributing proactively to team meetings and events.
Ensure that all work is undertaken in a way which supports and promotes Riverside’s Values, and reinforces The Group’s commitment to equality, diversity and inclusion and promote non-discriminatory practices in all aspects of work undertaken.
To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service as required by the Chief Officer
Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role.

Person specification

Knowledge, Skills and Experience

Essential

Complex diary management experience
A high level of competency in the use of Microsoft Word, Excel and PowerPoint and Share-point
Effective use of technology, including proficiency in basic AI tools including Microsoft Co pilot
Excellent attention to detail and time management skills
The ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
Customer focused with strong communication skills, both written and verbal
Proven ability to multi-task in a busy, wide-ranging role
Experience of professional reporting writing and proof-reading
Experience of providing general administrative support
Must be a team player with a ‘positive’ attitude but must also be comfortable working independently, without frequent face to face contact with other members of the team.
This role is designated as hybrid. However, there will be a requirement for infrequent travel to meet the Chief Officer and/or attend meetings at locations across the UK to effectively perform this role.

Desirable

Business-related BTEC, HND or degree or NVQ in business and administration (Levels 3 or 4) an advantage or demonstrable experience
Experience at C-Suite / Director level / Board Level
Research skills
Understanding of the context of social housing and the challenges it faces.
Evidence of continued professional development.
Membership of a relevant professional organisation