Project Manager I

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Our team is responsible for implementing new banking products for Banks and Credit Unions. We are looking for a highly talented project manager who can effectively manage several complex projects at once.

This individual will need to maintain an understanding of project management best practices. Key skills and areas of focus include organization/time management, customer service, teamwork, complex project management, effective communication (proficient in English, both written and oral) and familiarity with banking environments.

Project Managers are responsible for using tools to build mobile apps, organizing projects around vendor offerings, ensuring that project teams stay organized and engaged, and overseeing project implementations within a larger program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain Eastern Standard Time US-based work schedule, typically 8am to 5pm
• Work with financial institutions to implement new banking products
• Represent Candescent on client calls, e-mail communications, and other internal or external meetings.
• Employees are allowed to work remotely but must provide their own internet and a professional environment for video calls with U.S. based clients
• Track projects effectively; keep customers on track using detailed project plans
• Work with multiple internal and external teams to get products installed and resolve issues
• Manage several complex projects simultaneously with multiple customers
• Deliver high level of customer service as measured by satisfaction surveys
• Understand internal influences in the organization
• Understand what's important to the project and its stakeholders
• Ensure successful communication among team members
• Create and maintain standard operating procedure documentation
• Ensure project deadlines are met and keep project managements systems up to date

QUALIFICATIONS

• 3 years of experience in Project Management or a 3 year degree
• General understanding of software as a service systems
• Proficiency with Microsoft 365 suite (Powerpoint, Smartsheets, Excel, Word, OneNote)
• Outstanding written and verbal communication skills (proficient in English, both written and oral) with 7 years of general experience in IT
• Experience managing complex tasks
• Excellent organizational skills and ability to juggle multiple priorities
• Ability to recognize high-level opportunities for improvement and change
• Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: task management, spreadsheets, word processing, or other business applications software
• Strong attention to detail with excellent follow up and tracking skills
• Strong interpersonal skills
• Ability to coordinate across teams (product, engineering, QA, etc.) to drive projects forward
• Works effectively as part of team, while often working independently and with little direct supervision to accomplish goals and achieve results

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.