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海外售后经理-A项目(J21693)

Hello (Hellobike) · 上海市

External listingfull-time1 day ago

About The Role

  1. 牵头搭建欧美的海外售后服务网络，统筹规划区域服务仓及维修点的布局与运营。
  2. 管理售后客服团队，制定售后服务标准流程，建立7×24小时应急响应机制，保障海外客户服务体验。
  3. 规划海外区域维修策略，管理产品的维修工作，精准把控备件储备规模。
  4. 牵头搭建售后质量体系，统筹质量指标和常态化复盘分析，推动产品和供应链优化。
  5. 管理海外第三方服务供应商，建立供应商筛选、评估与管控体系，规范合作流程。
  6. 具备5年以上相关工作经验，拥有欧美海外售后服务从0到1搭建的实操经验者优先。
  7. 熟悉3C/家电/智能硬件等相关行业，了解相关行业的海外售后服务工作。
  8. 英语流利，有售后客服团队管理经验，熟悉海外第三方服务商资源。

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