About The Role

Reporting to the Customer Care Supervisor, the Customer Care Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Care Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES

Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
Perform accurate data entry and maintain clear, organized records of customer interactions.
Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
Enter and maintain accurate case records in Salesforce and other systems.
Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
Escalate unfamiliar or complex issues to senior team members as needed.
Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
Meet monthly KPIs and adhere to schedule expectations.

YOU MUST HAVE

High School diploma or equivalent
Strong verbal and written communication skills
0-1 Year Customer Service
Must be able to work full-time hours between 8am-8pm EST.

WE VALUE

Experience using Microsoft Office Products
Salesforce Experience

WHAT'S IN IT FOR YOU

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Team Member discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business

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