About The Role

Pay Rate: Bilingual $18.13 hr.

Employment Type: Full Time

Shift Information: 8:30am – 5:00pm est. Monday-Friday
**Class starts early October

Job Summary

We’re hiring Remote Call Center Representatives for our Government Healthcare Solutions account in Richmond, VA to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals. This is a great opportunity to learn Medicaid benefits, eligibility, and claims analysis to assist Medicaid recipients and healthcare providers.

Key Responsibilities

Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, research and resolves inquiries and documents calls
Provides clear and concise information regarding eligibility, claim status and provider enrollment status
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction

Additional Duties as Assigned

Verify documents and images
Complete required assigned training

Required Qualifications

High school diploma or GED required
Background check and or Drug screening
High Speed internet access and space to work away from noise and distractions
Bilingual skills ( Spanish speaking preferred )

Preferred Qualifications

Previous call center or customer service experience
Previous experience with Medicaid, Medicare, or Health Insurance preferred
Computer system experience with data entry and database documentation knowledge.
Knowledge of Medicaid Management Information System (MMIS) is helpful
Experience in handling inbound customer support calls
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic

What We Offer

Full-time employment
Competitive hourly pay
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Standard scheduled . 8:30am – 5pm EST Monday through Friday, Weekends OFF!!
Paid training
Great Work Environment with c areer growth and advancement opportunities
Supportive and inclusive work environment

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.13 per hour which may be below your state's minimum wage. Please take this into consideration when applying.