Operations Supervisor

Core Responsibilities

1.Health & Safety

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva’s HS&E Management System and safety initiatives.

1. Customer Experience

• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.

1. People Management

• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives.

1. Operational Excellence

• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality.

1. Financial Oversight & Decision-Making

• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making.

1. Continuous Improvement & Innovation

• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business.

1. Corporate Social Responsibility

• Uphold Arriva’s brand, values, and community engagement in all interactions.

Essential Requirements

• Supervisory experience in a staff or resource management role
• Understanding of Health & Safety legislation and standards
• Valid First Aid certificate (or willingness to obtain)
• Strong communication, coaching, and interpersonal skills
• Customer-focused mindset
• Proficient IT skills
• Ability to influence and lead teams
• Organised and decisive under pressure
• Knowledge of the PCV/HGV industry
• Experience working in partnership with Trade Unions
• Flexible, self-motivated, and resilient