About The Role

You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.
You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.
You continuously expand your financial knowledge through internal training and self-motivated learning.
You leverage customer feedback to identify areas for improvement in both our product and internal processes.

→ This position is initially fixed-term for two years.

Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).
Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.
You are highly experienced in supporting customers via phone, email, and/or in person.
You have an affinity for capital market products and digital solutions.
You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.
You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
You are fluent in German and English.
Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
Opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
Enjoy flexible and discounted sports activities with Urban Sports Club