About The Role

Job Summary

The Clerk is responsible for performing a variety of administrative and clerical tasks to support departmental operations. Duties may include managing correspondence, processing data, auditing records, or handling specialized functions such as pre-litigation support or web access management. This role requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Depending on the department, specific job duties may vary but remain focused on maintaining operational efficiency and supporting the department's objectives.

Essential Functions

Processes data entry tasks, ensuring all information is entered accurately and in a timely manner.
Prepares and sends correspondence to internal teams, clients, or third-party organizations, maintaining clear and professional communication.
Conducts audits and reviews of records, payments, or refunds, ensuring compliance with departmental and organizational policies.
Assists in pre-litigation activities, including gathering documentation, preparing reports, and coordinating with legal teams.
Manages web access requests, providing timely support to users and ensuring proper access control.
Reviews and resolves discrepancies in data, payments, or documentation, escalating issues to the appropriate team when necessary.
Maintains organized records and files, ensuring they are up to date and easily accessible.
Responds to inquiries from internal and external stakeholders regarding account status, data accuracy, or correspondence.
Supports departmental reporting and documentation efforts by preparing accurate and comprehensive reports as requested.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required
Associate Degree or coursework in a relevant field preferred
0-1 years of prior clerical or administrative experience required

Knowledge, Skills and Abilities

Proficiency in data entry and basic computer software, including Microsoft Office and department-specific systems.
Excellent attention to detail and organizational skills.
Strong communication skills, both written and verbal, with the ability to correspond professionally.
Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
Problem-solving skills to address discrepancies and support departmental needs.