About The Role

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .

The Role

The OEM Network Specialist acts as a consultative partner to Original Equipment Manufacturer (OEM) customers to ensure a positive experience by maximizing the value and benefit of CCC’s OEM NET products and services. Maintains a deep knowledge of OEM, industry, product, and role in the market. Manages the industry relations portfolio to assist in OEM onboarding certified repair facilities, and creates new OEM implementations, training, and program performance reviews to ensure the client experience is seamless and consistent. Works cross-functionally with CCC account team to ensure key tasks are being managed successfully. This position is embedded into the customer organization with regular presence on-site as specified by the customer, located in Costa Mesa.

Key Responsibilities

Serves as the designated OEM point of contact for day-to-day account management related to certified networks and projects.
Develop and execute service strategies aligned to client goals and measurable outcomes
Drive customer retention, satisfaction, and adoption of CCC products and services
Partner with OEM Account Director & Manager to identify and support expansion and upsell opportunities
Educates internal teams on new OEM Certified Repair Network (CRN) objectives and projects.
Receives OEM issues, conducts research to clarify and resolve issues, and communicates resolution to the customer support team for ongoing educational purposes and improved customer support.
Oversees CRN shop agreements and takes a proactive approach with upcoming renewals.
Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
Facilitate executive-level meetings, workflow reviews, and regular status updates
Translate customer feedback into actionable insights for internal teams
Supports new program rollouts/launches in conjunction with Product and other cross-functional teams.
Communicates with OEM dealers and field representatives regarding network updates and initiatives.

Requirements

Relevant Work Experience

Bachelor’s degree preferred or equivalent relevant experience
3 + years of project management or related work experience
2 + years of client-facing consulting, advisory, or customer success role
OEM or OEM Dealer exposure/experience a plus
Demonstrated track record of running analytics on complex data sets and presentations of results to internal and external audiences at various degrees of seniority.
4 days onsite presence as designated by customer in Costa Mesa.

Key Competencies

Knowledge of business process or workflow solutions
Client relationship management and executive presence
Consulting, advisory, and presentation skills
Business process and workflow solutions
Technical aptitude and product platform expertise
Excel, Tableau or similar analytics package
Technical, Business, and Industry Knowledge
Cross-functional collaboration and influence
Conflict resolution and emotional intelligence
Strategic thinking with a growth mindset
Ability to integrate into customer teams while preserving a “CCC first” mentality.