Customer Service Agent Level 1

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Service Agent Level 1

Mandaluyong, Metro Manila

Reporting to: Team Leader

• At Acquire Intelligence, our mission is to help business work smarter.
• We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
• Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
• If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
• Advance Your Career - Join us today and be part of a team where your work makes an impact!
• WHY JOIN THE A-TEAM?
• Come for a career, stay for the fun !

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

• Understand customers’ needs and expectations whilst providing each customer with a personalized experience
• Answer customer inquiries and transfer calls to the appropriate department as necessary
• Ensure customer satisfaction by providing exceptional customer service
• Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers
• Contribute innovative ideas in the improvement of the customer journey
• Ensure quality and standards, policies and procedures are maintained at all times
• Perform other related duties as assigned by management
• Championing team culture-based initiatives such as the campaign's way
• Ensure complaints are resolved at their level with proper resolutions provided
• Adjust the level of support in accordance with the business needs
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Ensure all processes are performed as per procedure

A BIT ABOUT YOU

• Excellent in customer service.
• With excellent English communication, listening and organizational skills.
• Results oriented, self-directed, proactive.
• Able to adjust quickly to changing priorities and conditions in the work environment.
• Flexible schedule availability as per business requirements
• A solutions provider with a “CAN DO” attitude
• Good organizational skills and the ability to multitask and prioritize o Balanced decision-making
• Strong analytical and problem-solving skills
• Ability to effectively interact with staff at all levels of the organization
• Must be able to recognize opportunities for improvement of process and practices
• Ability to pro-actively offer ideas and solutions to issues affecting team performance o Excellent verbal and written communication skills
• Strong complaint handling, negotiation and conflict resolution skills preventing cancellations, ICOF disputes and TIO

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Achievement of team’s pre-defined KPIs and SLAs.
• Excellent feedback from customers.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.
• Entrepreneurial Energy : Think like an owner. Solve like a founder.
• Fast with Intent : We move fast and deliver real results .
• Laugh and Learn : We don’t take ourselves too seriously, just our results.

• What are you waiting for? Come for a career, stay for the fun!
• Join the A-Team and experience the A-Life!