About The Role

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As the Assistant Executive Housekeeper at Mandalay Bay, you’ll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

THE DAY-TO-DAY

Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
Manages Human Resources responsibilities for Housekeeping
Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
Assumes full responsibilities of the Executive Housekeeper in his/her absence
Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

THE IDEAL CANDIDATE

2+ years of prior relevant experience in housekeeping
2+ years of prior relevant supervisory experience is preferred
Experience working within or managing employees using a collective bargaining agreement is preferred
Must be 21 years of age or older

THE PERKS & BENEFITS

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community