About The Role

InnovaCare Management Services Company, LLC

Essential Job Functions

Welcome s patients and visitors upon arrival to the clinic. Manage s waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays .
Manages the front desk workflow and communicates with the MA’s .
Manages the providers schedule daily .
Maintains accurate registration by obtaining, recording, and updating personal and financial information.
Assist s patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate , transportation services or prescription assistance ) ; and PCP change if necessary.
Assists patient with intake processes including scann ing required documents.
Collects patient’s financial payment responsibility (ex. co-payments, co- insurance, deductibles or issues receipts ) .
M ay m anage cashier box or similar location , balances daily deposits , and prepares bank deposits according to company policies.
Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines .
Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up .
Manages medical records ( maintains , files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed in timely manner.
Processes requests for medical records release and maintains appropriate logs , etc.
Performs all other related duties as assigned .

Min imum Required Education, Experience & Skills

High school diploma or GED equivalent.
Strong customer service focus .
Effective written and oral communication skills .
Teamwork orientation .
Organized and ability to manage competing priorities .
Knowledge of medical terminology .
Knowledge of ICD-10 and CPT coding .
Expert in computer literacy in electronic health record .
Ability to react calmly and effectively in emergency situations required .
Basic mathematical skills.
Safe work practices in a clinic setting .
Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

At least 2-3 years in a medical related customer service role .
Bilingual in English/Spanish preferred but not required .

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.