About The Role

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation
For Website Operations & Maintenance you will:
Product activation/deactivation requests
Spec sheet uploads/removals
Category configurations (pre-sale, discontinued flags, mappings)
MEC page updates and maintenance
For Issue Resolution & Troubleshooting you will:
First line of support for:
Order issues (ASW, duplicate transactions, Flexity bugs)
Voucher issues
Manage and resolve CARL tickets
Coordinate fixes with WhiteCap
For Agency Coordination (Execution Layer) you will:
Translate requirements into tickets for WhiteCap
Follow up on bug fixes and deployments
Validate fixes before escalation
For Promotions & Campaign Execution you will:
Set up and QA promotions
Ensure correct pricing, timing, and visibility
For Tool & Platform Maintenance you will:
Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
Support tracking implementation testing cycles
For SEO & Content Execution you will:
Implement SEO recommendations
Handle technical fixes (via WhiteCap)

What we are looking for

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
5 years’ equivalent practical experience in ecommerce operations or digital site management
Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
Experience in retail, direct-to-consumer, or consumer goods ecommerce
Ability to manage product activations, deactivations, category changes, and content/specification updates
Clear communicator who can translate business needs into actionable tickets
Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000