About The Role

Business Development

Support onboarding activities for new partners including documentation, due diligence coordination and go-live support.
Conduct regular partner visits to strengthen relationships and increase transaction volumes.
Identify new business opportunities, remittance corridors and potential strategic partnerships.
Identify and onboard new Exchange Houses, Banks and Financial Institution partners in Jordan.
Conduct commercial negotiations and support agreement execution with prospective partners.
Support regulatory documentation and onboarding requirements in coordination with Compliance.
Assist in executing pricing, promotional campaigns and market activation initiatives.
Support DPB, DTB & CB referral programs initiatives within the assigned market.

Partner Management

Monitor partner transaction trends and report business opportunities to the Head of Originating Markets.
Assist partners in resolving operational issues by coordinating with Client Services, Operations and Compliance.
Ensure partner branding, marketing materials and promotional activities are maintained across branches.
Support periodic Business Reviews (QBRs) with partner management.

Commercial & Market Intelligence

Collect competitor pricing, commission structures and market intelligence.
Monitor customer behavior, corridor trends and migration opportunities.
Assist in implementation of corridor-specific promotional campaigns.
Monitor Jordan remittance market developments, competitor activities and regulatory changes.
Identify opportunities for corridor expansion, correspondent banking and digital payment solutions.

Operations & Governance

Coordinate with Finance and Treasury regarding funding requirements and settlement follow-up.
Escalate partner operational issues, system disruptions and customer complaints promptly.
Support business continuity activities during service disruptions.
Coordinate implementation of new API integrations and operational enhancements with Product, Technology and Operations teams.
Support business continuity planning and service recovery activities across Jordan partners.
Ensure all customer and partner interactions comply with AML/CFT and regulatory requirements.
Maintain accurate CRM records, visit reports and business activity trackers.
Prepare weekly and monthly activity reports for the Head of Originating Markets.

Requirements

Graduate from University, preferably in Business Administration, Banking, Finance, Marketing or a related discipline.

EXPERIENCE

Candidate must be based in Jordan and must have a minimum of 6 years of Banking, Exchange House or FinTech experience with at least 4 years in Business Development or Relationship Management along with following requirements

Working knowledge of Cross Border Payment industry.
Knowledge of Exchange House business operations.
Basic understanding of correspondent banking and international payment processes.
Knowledge of AML/CFT and sanctions requirements.
Experience in partner relationship management.
Strong negotiation and presentation skills.
Proficiency in Excel and PowerPoint.
Arabic and fluency in English is required; preference may be given to a Jordanian national with strong local market knowledge.