About The Role

Responsible for the strategic oversight and operational excellence of Optometrist (OD) and tech labor for multiple lines of business. Leverage analytics to manage the OD scheduling team and ensure labor is scheduled in the right stores on the right days, maximizing supply to meet patient demand impacting doctor effectiveness, exam availability, and patient flow, which are critical to achieving exam revenue, profit, and patient service objectives. Improve operations and drive sustained growth through effective labor management and data-driven decision-making.

Essential Functions

Execute doctor labor model and drive overall doctor effectiveness.

Lead the labor scheduling team in using data and analytics to optimize schedules, aligning staff with patient demand, maximizing patient flow, and ensuring full exam availability.

Lead, mentor, and develop a team of analysts, ensuring they have the tools and skills necessary to provide the data and insights that support all core functions, including labor management, OD scheduling, and financial modeling.

Support doctor practices through efficient operations in the areas of exam management, continual improvement of processes and metrics, and strategic priorities like telehealth across lines of business and affiliations such as employed, PC, etc.

Develop and enhance processes that map doctor supply to patient demand to achieve and sustain financial and patient service objectives.

Analyze OD pay rates and model compensation structures to ensure financial discipline.

Partner with cross functional teams and field leaders to support doctor programs and ensure corporate initiatives are successful and implemented according to roll out schedules.

Partner with Field and Clinical teams to analytically define where there are misalignments with doctor supply and patient demand

Create and define most important OD metrics to drive exam availability, doctor effectiveness, exam growth, and doctor satisfaction across multiple lines of business and affiliations.

Create and manage reporting and dashboards that support corporate, field, and clinical leadership teams in key decision making.

Ensure key value drivers are tied to patient demand, understanding consumer behavior with visibility into the appointment book.

Manage the financial model, equipment budget, and provide data to support recommendations for key investments like eye exam equipment, exam lanes, etc.

Identify and initiate solutions to business opportunities that impact sales and patient service.

Lead the OD & Tech labor budgeting process and justify related expenses.

Job Specifications

Typically has the following skills or abilities

Bachelor’s degree in Finance, Marketing, Statistics, Economics or a related field or equivalent experience. Minimum of 1 additional year of experience related to functional area.
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Strong critical thinking skills, with an understanding of analytical concepts and techniques
Proficient in Microsoft Excel, Power BI, Power Point and SQL
Experience working with large data sets
Experience with financial analysis
Professional written and verbal communication as well as interpersonal skills

Working Conditions

The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Qualifications

8+ years of experience in workforce planning, labor analytics, healthcare operations, or financial planning and analysis.
Advanced expertise with SQL, Power BI, Tableau, and Excel-based financial modeling.
Experience developing labor models, demand forecasts, and capacity planning solutions.
Proven ability to lead analytical teams and influence senior leaders through data-driven insights.
Experience in healthcare, provider operations, clinical staffing, or telehealth environments preferred.
Strong understanding of labor budgeting, compensation modeling, and workforce optimization strategies.
Experience implementing scheduling and workforce management technologies.
Lean Six Sigma, analytics, or project management certifications are a plus.

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here .

Salary Ranges: $88,200.00 - $142,800.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status . We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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