About The Role

IT Solutions Apprenticeship at North Walsham High School

**Please note, this role is to start in September 2026, interviews will take place late August/Early September**

We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

Apprenticeship Overview

Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
Working Week: Monday- Thursday 8am - 4pm, Friday 8am - 3.30pm
Hours: 37 hours per week
Duration: 18 months
Level 3 IT Solutions Apprenticeship standard qualification
Online training supported by our dedicated tutor
Location: Spenser Avenue, North Walsham, NR28 9HZ
Website: https://www.nwhs.uk/

As an IT Solutions Apprentice, you will

Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission

Skills, qualities and Desirable knowledge

Passion for technology and problem-solving
Strong communication and interpersonal skills
Organised, adaptable, and able to prioritise tasks
Able to work independently and as part of a team
A calm, helpful, and customer-focused approach
Microsoft 365, Microsoft Office, and basic networking
Active Directory and Adobe Creative Cloud
Hardware assembly, maintenance, or upgrades
AV equipment setup and video editing

**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary, NR28 0ES**

Qualifications

GCSEs in English and Maths at grades 4–9 (A*–C) desirable

Skills and Personal Qualities

Patience, sensitivity, and a calm, caring nature
Enthusiastic about supporting children's learning and development
Flexible, adaptable, and a team player
Strong verbal communication skills
Good active listening and interpersonal skills
Ability to follow instructions and use initiative
Confident using basic IT systems or handheld devices
Interest in education and understanding people’s behaviours and needs

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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