Intake Coordinator HH

JOB DESCRIPTION SUMMARY

The Intake Coordinator is responsible for managing all aspects of the patient intake process including assisting the members of the intake/admissions team, establishing and maintaining positive relationships with customers.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

• Completes all daily patient referral and intake operations consistent with CMS guidelines
• Documents communication with patient and providers within the EMR
• Learns, adapts, and implements to new processes as needed
• Audits and monitors referral documents for accuracy and completion
• Completes pre-authorizations and insurance eligibility checks as required
• Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
• Adheres to HIPAA regulations per Company policy and Federal regulations
• Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
• Assists in identifying opportunities for additional/improved services and methods
• Performs other duties and activities as delegated by the Operations Manager, Lead Intake Coordinator, Administrator, and/or Clinical Manager

EDUCATION and EXPERIENCE

• High School diploma or equivalent
• Minimum two years’ experience in administrative position in healthcare setting

QUALIFICATIONS and SKILLS

• Knowledge of medical terminology
• Knowledge of insurance reimbursement process
• Effective data entry, problem-solving, human relations and oral/written communication skills
• Demonstrates good communications, flexibility and cooperation in performing job responsibilities
• Possess a valid driver’s license and insurance in accordance with state and/or organization requirements
• Basic computer skills and knowledge of office technology

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.