About The Role

Job Summary

KDCI Outsourcing is seeking a proactive and empathetic Customer Service Representative to support a client in the wellness and lifestyle industry. This role is responsible for providing timely, professional, and solution-oriented customer support while ensuring an exceptional customer experience. The ideal candidate has experience supporting eCommerce or direct-to-consumer brands, strong communication skills, and the ability to effectively resolve product, order, return, and troubleshooting inquiries.

Key Responsibilities

Respond promptly and professionally to customer inquiries via email.
Provide accurate and helpful information about product details, availability, pricing, and usage
Troubleshoot and resolve service or product issues by identifying root causes and recommending solutions
Handle order processing tasks, including updates, modifications, and returns
Escalate unresolved or complex issues to the appropriate internal teams as needed
Maintain accurate and comprehensive records of all customer interactions, transactions, and feedback
Follow established communication guidelines and policies to ensure consistency and quality in support
Collaborate with internal teams when additional assistance is required to resolve customer concerns.
Participate in training sessions to stay updated on product knowledge, tools, and internal procedures