About The Role

About the Role

The Walt Disney Company is seeking a skilled and motivated Software Engineer to join the ServiceNow ITSM & CMDB team within Enterprise Technology. This team supports Disney’s internal technology operations by building platforms that enable efficient service management and configuration tracking across the enterprise.

As a Software Developer, design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development and a deep understanding of ITSM processes and best practices.

Key Responsibilities

Develop and customize ServiceNow ITSM applications including Incident, Problem, Change, and Request Management
Design and implement workflows, business rules, UI policies, and client scripts
Create custom applications and modules to meet specific business requirements
Configure ServiceNow platform components including forms, lists, reports, and dashboards
Integrate ServiceNow with third-party systems using REST/SOAP APIs and web services
Develop and maintain update sets for application deployment across environments
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Perform testing, debugging, and performance optimization of ServiceNow applications
Create and maintain technical documentation and user guides
Provide ongoing support and maintenance for existing ITSM implementations

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in ServiceNow development and administration
Strong knowledge of ServiceNow ITSM modules and processes
Proficiency in JavaScript, HTML, CSS, XML, and JSON
Experience with ServiceNow scripting including server-side and client-side scripting
Knowledge of ITIL framework and IT service management best practices
Experience with ServiceNow integration technologies (REST, SOAP, Web Services)
Understanding of database concepts and SQL
ServiceNow Certified System Administrator (CSA) certification preferred