Customer Support Representative

Responsibilities

What you'll do

• Answer customer messages by email, chat, and phone, quickly and kindly
• Solve common questions yourself: billing, account status, how things work, document requests
• For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves
• Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed
• Always tell the customer what happens next and when
• Keep clear notes on every conversation

Requirements

• Excellent written English, clear, warm, and fast (most of this job is writing to customers)
• 2+ years in customer support, customer service, virtual assistance, or BPO
• Comfortable working US hours, including some evenings and weekends
• Calm and clear when things get busy or stressful
• Organized, you can juggle many conversations without dropping any
• Comfortable learning new support and chat tools
• Reliable home internet, a quiet workspace, and a backup internet plan