Logistics Security Agent - Cargo Signal

Key Responsibilities

• Work with the team to provide 24/7/365 coverage in a global Command Center.
• Shipment Alert Management
• Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)
• Classify and prioritize alerts based on urgency and business impact.
• Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.
• Tracking & Tracing
• Proactively track shipments from origin to destination using the third-party platform.
• Provide real-time status updates and escalation alerts for critical shipments.
• Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
• Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry.
• Create reports including post shipment, incident, and violation reports.
• Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.
• Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.
• Contribute to development of strong relationships with service providers and vendors.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Escalate problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Knowledge

• Knowledge of air, road and ocean transport
• Familiarity with equipment used such as software and GPS tracking devices
• Familiarity with emergency/incident response protocols and processes

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Outlook, Excel, Word, PowerPoint)
• Fluent in English
• Additional language skills (preferred)
• Respect for global regulatory compliance procedures and integrity to always uphold them

Behaviours

• Positive and willing to help attitude
• Aptitude for resolute questioning to find the root cause when given incomplete information
• Sense of urgency and quality-obsessed approach to timely and accurate information
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Education and Experience

• Degree preferred, but not required
• At least 2 years of logistics experience, ideally in Air Import/Export, Transcon or Customs.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical Insurance (including immediate dependent)
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

All your information will be kept confidential according to EEO guidelines.