Direct Import Operations Coordinator (US)

Schedule

• Onboarding - 8AM - 5PM PST, Monday to Friday
• Post onboarding - 8AM - 4PM PHT, Monday to Friday

ABOUT THE COMPANY

Our client is a California-based eCommerce and retail company specializing in practical, space-saving products designed to simplify daily tasks. Their innovative solutions cater to home organization, travel, and outdoor activities, providing customers with functional and stylish products. With a strong focus on quality, efficiency, and user experience, they continue to expand their reach in both online and physical retail markets.

ABOUT THE ROLE

This Direct Import Operations Coordinator is responsible for managing day-to-day import logistics and operations processes, and ensures shipments are booked on time, required import documentation is accurate and complete, shipment milestones are performed and communicated proactively, and invoice-supporting documents are assembled prior to or immediately after shipment departure. While primarily clerical in nature, it requires strong attention to detail, as it involves handling overseas paperwork and both communicating and coordinating with multiple freight forwarders, various customer traffic teams, and other third-party partners.

RESPONSIBILITIES

• Monitor open purchase orders and shipment readiness status.
• Coordinate shipment bookings with freight forwarders and factories.
• Review and process factory documentation and receive inventory into client’s ERP system.
• Generate customer shipping document packets & upload them to customer portals and/or via email to customer traffic teams.
• Ensure bookings are secured within required customer shipping windows.
• Follow up on booking confirmations and vessel allocations.
• Monitor cargo-ready dates versus planned ship dates.
• Escalate delays, capacity constraints, missing information, or booking issues immediately.
• Generate & track shipment milestones through customer ship logs.
• Coordinate across a minimum of 5 parties per shipment — requiring strong multi-party follow up and organization
• Manage high volume peak season loads — up to 100+ purchase orders / individual containerized shipments active

COMPETENCIES AND QUALIFICATIONS

MUST-HAVE

• 2–5 years of experience in International Import Operations and Supply Chain coordination.
• Experience in international logistics (FOB shipments, import/export documentation, customs requirements)
• Experience supporting US retailer import programs, with hands-on exposure to at least one of the following: Costco, Walmart/Sam’s Club, Target, Amazon, Home Depot, Lowe’s, or similar retailers.
• General ERP proficiency required; hands-on experience with Microsoft Dynamics NAV/ BC365 preferred but trainable
• Elevated Proficiency in Microsoft Office programs, excel, outlook, word.
• Experience with Global import logistics processes & procedures.
• Familiarity with Global import documentation processing and creation.
• Ability to follow up firmly and professionally with factories and agents.
• Comfortable working across various time zones with US teams.
• Able to identify exceptions and escalate in a timely fashion.

Nice-to-Have

• Experience supporting US retail import programs.
• Experience with shipping/importing international 3PL warehouse facilities.
• Experience working with factories in Asia (ex: China, Vietnam, Cambodia).
• Experience with freight forwarder portals (Expeditors – OMB, InforNexus, Maersk SPC, etc.)

SUCCESS METRICS

• On-time booking percentage
• On-time shipment departure percentage
• Documentation accuracy rate
• Documentation turnaround time
• Invoice package completion time
• Shipment milestone reporting accuracy
• Number of shipment risks identified before customer impact
• OTIF support performance
• Reduction in manual administrative workload for US operations management team

WHAT WE OFFER

• 100% Remote Work – Work from anywhere in the Philippines.
• Flexible Working Hours – Manage your schedule effectively.
• Fringe benefits and 13th month pay eligibility
• Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning.
• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

APPLICATION PROCESS

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, and Client Interviews. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.