Remote Front-Office Coordinator

One remote coordinator who becomes your front office — handling calls, scheduling, intake, referral and authorization coordination, and the day-to-day admin that currently lands on you — so your clinical hours stay clinical.

Job Responsibilities

• Patient communication
• Daytime inbound calls, messages, and patient questions
• Scheduling
• Managing the calendar across your therapists — cancellations, reschedules, new appointments, and mobile-visit logistics (home, gym, park, etc.)
• Patient intake
• New-patient onboarding, demographics, and insurance information gathering
• Referral & authorization coordination
• Supporting referrals and prior authorizations across Tricare, Medicare, Medicaid, and Blue Cross Blue Shield — supplying onboarding information to your biller and helping track authorizations
• Ad hoc admin
• Documentation requests, disability letters, chasing down newly registered Medicare numbers, and tasks you forward by email or message
• US healthcare admin / front-office experience
• Strong phone and written communication; comfortable owning a busy inbox and calendar
• Inbound patient calls and scheduling across multiple therapists — cancellations, reschedules, mobile-visit logistics
• New-patient intake — demographics and insurance information gathering
• Referral and prior-authorization coordination exposure: Tricare, Medicare, Medicaid, BCBS (works alongside the client's biller, not replacing billing)
• Ad hoc admin — documentation requests, disability letters, follow-ups
• HIPAA-aligned before Day 1 — MFA, PHI handling, role-based access
• Works inside the client's existing EHR and scheduling tools; hours set to client coverage needs (US daytime)

Minimum Technical and Work Environment Requirements

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps .
• Backup internet connection with at least 10 Mbps .
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
• A minimum of 8 GB RAM .
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• Peripherals and Workspace:
• A functioning webcam .
• A noise-canceling USB headset .
• A quiet, dedicated home office space .
• A smartphone for communication and verification purposes.
• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.