Print Quality Associate

The Print Quality Associate is responsible for resolving post-print customer concerns, processing replacement orders, and investigating issues to identify root causes. This role ensures products meet quality standards and helps deliver excellent customer experience. 

Responsibilities

• Communicate directly with customers via email to help resolve post-print issues and handle replacement orders for customers who have encountered issues with their original orders. 
• Investigate and document the root causes of these replacement orders thoroughly and troubleshoot technical, design, and print errors.
• Improve the overall customer experience for customers who have received less-than-perfect products.
• Must have excellent written communication and reading comprehension skills. 
• Strong critical thinking and problem-solving abilities with keen attention to detail. 
• Must have basic knowledge of Adobe Illustrator and Adobe Photoshop. 
• Able to work efficiently in a fast-paced environment with minimal supervision. 
• Works well in a collaborative, team-oriented environment. 
• Adaptable and flexible, with the ability to switch between tasks as needed. 
• Willing to work night shifts, weekends, and holidays as required. 
• Must be open to project-based employment and able to commit to a minimum period of three (3) months. 
• Amenable to working onsite. 
• Fresh graduates and undergraduate applicants are welcome to apply. 
• Must NOT be an active student.