Training - Assistant (Proctor)

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations.

Job Description

• Provide administrative support to US Trainers by:

• Maintaining training trackers and schedules.
• Recording attendance and preparing training reports.
• Supporting email communications and training documentation.

• Monitor learner attendance by:

• Tracking attendance daily.
• Calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status.
• Documenting absences and sending outreach emails when required.

• Monitor camera compliance by:

• Ensuring learners remain on camera during training.
• Following up with learners who are not camera-compliant.
• Auditing learner photos during training to verify identity and help prevent fraudulent attendance.

• Provide technical support by:

• Performing basic troubleshooting.
• Assisting with Workday password resets, MFA concerns, and basic system issues.
• Creating, monitoring, and following up on IT support tickets through resolution.

• Support payroll administration by:

• Maintaining accurate attendance and timekeeping records.
• Tracking trainer and learner attendance used for payroll processing.
• Ensuring payroll-related documentation is complete and accurate.

• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.

Qualifications

• At least Highschool graduate
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.