Order Management Lead (BGC Taguig)

Work Setup: On-site in BGC, Taguig

Work Schedule: Day Shift

Qualifications

• Bachelor’s degree, diploma, or equivalent relevant experience preferred.
• Relevant training in customer operations, order management, or business operations desirable.
• Willing to work Onsite
• Willing to work in BGC Taguig
• Experience: 10 years experience in order management, customer service, or related operational roles.
• Experience working with stakeholders in a process-driven environment preferred.
• Experience in shared services, GBS, or delivery centre environments is an advantage.

Technical / Functional Skills 

• Good understanding of export order management processes.
• Ability to monitor service performance and resolve operational issues.
• Good understanding of controls, escalation paths, and process discipline.
• Working knowledge of ERP or order processing systems.
• Strong reporting and issue tracking capability.

What's In It For You?

• With Sign-On Bonus!
• Day Shift
• Be a part of the pioneering batch
• Career development opportunities
• Opportunity to work in a top global industry