Primary Booking and KPI Diagnostic Specialist

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Role - Primary Booking and KPI Diagnostic Specialist

What you'll be responsible for

Primary Transport Operations

• Review of scheduled weekly loading for primary transfer both for Land and Sea
• Efficient allocation of Primary transfer booking based that is geared towards better service and optimal cost.
• Monitors daily shipment of primary transfer from booking, allocation, arrival, loading, in transit updates and delivery to the depots.
• Measures and reports critical KPIs such as Primary Transfer Reliability, Allocation compliance, Loadfill, and others that may be assigned from time to time.
• Coordinate with haulers about operational concerns and other activities related to Primary transfers.
• Develop supplier capability on a daily basis thru continuous discussion related to service and efficiency.
• Conduct presentation and reporting of operational progress thru weekly and monthly meetings

KPI Diagnostics

• Generate KPI reports for transport and customer service such as call time compliance, delivery on time, load fill, DR and CCFOT
• Create KPI report for depot operations such as SK, returns, cold storage and truck temperatures, and invoice liquidation
• Monitoring and coordination with depots for closing of open orders and deliveries

Quality

• Ensure truck refrigeration system are compliant to the set standard by QA team.
• Ensure compliance to CPAR as needed by Quality team.
• Ensure delivery personnel are complying to the proper hygiene before and during delivery.
• Conduct training of Selecta Delivery Procedures with focus on quality and service.
• Liaise with warehouse to investigate and check gap related to quality of primary transfers.

Safety

• Ensure compliance of Land Transfer Haulers to Transport Safety Program
• Ensure that service providers and their respective crews are knowledgeable on the journey management plan, route risk assessment, and vehicle safety.
• Ensure 3rd party haulers have undergone defensive driving training (yearly).
• Promote safety culture with 3rd party suppliers for transport thru SBO and other platforms concerning primary transfers.
• In cases of accident for Primary Transfers, conducts reporting, escalation, and investigation of the matter. Works with 3PL in generating lessons learned together with ULP Safety.
• Ensure 3PL haulers have complied with mandatory safety requirements before deployment to uric. This includes, Dashcam, GPS, and other mandatory safety requirements.

Digitization Support

• Ensures monitoring of digital KPI Diagnostic solution for Transport.
• Ensures proper implementation of systems related to overall transportation efficiency of Primary Transfer.

Budget and Cost

• Provide local budget assumptions for primary transport using the most realistic volume and parameters.
• Assist transport manager in budget allocation, targets for the year, and other primary transfer related task.
• Ensure compliance to budget assumption during the execution of transportation procedure.
• Provide gap analysis regarding the gap on the budget of primary transfer.
• Weekly monitoring and governance on cost vs budget with Deployment Planner to resolve gaps.

Analytics

• Implementation and monitoring of Transport/Trucker performance monitoring system on a daily basis for the areas covered. This includes KPIs on Service, Cost, Quality, and Safety.
• Conducts root cause analysis for primary transportation losses/gaps in the operations KPIs.
• Provide analysis and assessment of current transport set-up in the area and generate areas of improvement of sustainable transport.

Audit

• Schedule transport audit for land and sea transfer to include activities that will help improve service lead time.
• Conducts truck audit in compliance to Unilever quality and safety standard

Projects

• Assist in the smooth landing of projects related to transport primary transfer operations that will generate efficiency and cost savings
• Develop haulers that will support the implementation of network projects thru deployment of trucks
• Assists in the development of an efficient process for end to end capability that supports quality, cost, and service.

We're looking for someone who

• At least 3 years experience in logistics with focus on handling shipping and hauling.
• Preferably Industrial Engineer with interest in Cold Chain Transport or with background on Logistics
• Good communication and analytical skills
• Background in operations is plus

• What you'll get
• Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.