Systems Administrator

Service desk — Jira Service Management

• Stand up an internal IT service desk in Jira Service Management from a blank project: request catalogue, queues, SLAs, approvals, automation and a knowledge base.
• Extend it into an enterprise service desk covering HR, Facilities and Finance, with the right separation of access, approvers and reporting per team.
• Keep Jira as the system of record for every request, change and asset.

Identity and access — Microsoft Entra

• Configure and run Microsoft Entra ID: single sign-on, MFA, conditional access, security groups and admin roles.
• Design least-privilege access, run access reviews, and keep a clean, auditable trail of who can reach what.

Microsoft 365 environment

• Administer the M365 tenant end to end: Exchange Online, SharePoint, Teams, OneDrive, licensing and the security and compliance baseline.
• Optimise licensing and keep the tenant healthy, secure and documented.

Device management — Apple fleet

• Stand up mobile device management for an all-Apple fleet using Apple Business Manager and an MDM (for example Jamf , Mosyle , Kandji or Intune), with zero-touch enrollment, compliance baselines, app deployment and remote wipe.
• Tie device compliance to access so only managed, compliant devices reach company data.

Integration and automation — everything through Slack

• Make Slack the front door to IT: raise, approve and track requests in Slack while Jira stays the system of record.
• Orchestrate onboarding and off-boarding across Slack, Jira, Entra, M365 and MDM so provisioning and deprovisioning are automated, reviewed and repeatable.

Onboarding, off- boarding and BAU

• Own the joiner–mover–leaver process: safe, least-privilege provisioning on day one and airtight deprovisioning on the last day.
• Run day-to-day support to SLA, keep runbooks and an asset register current, and hold the line on basic security hygiene.

QUALIFICATIONS

• Graduate of Bachelor's Degree in Information Technology , Computer Science or any related courses.
• Must have 3 years hands-on in IT operations, IT support or systems administration, including implementation work, not just administration.
• Demonstrated, hands-on implementation of Jira Service Management: building an ITSM service desk from scratch (request types, SLAs, automation), ideally scaled towards enterprise service management.
• Hands-on Microsoft Entra ID (Azure AD): SSO, conditional access, MFA, security groups and user lifecycle/provisioning.
• End-to-end Microsoft 365 administration: Exchange Online, SharePoint, Teams, licensing, and the security and compliance baseline.
• Apple fleet management via Apple Business Manager plus an MDM ( Jamf , Mosyle , Kandji or Intune, or an equivalent that integrates with the stack): zero-touch enrolment, compliance and app deployment.
• Slack administration and integration: building the operational layer through Slack and connecting it to Jira and identity.
• A track record of automated onboarding/offboarding and access governance.
• Strong documentation and change discipline, and clear written and spoken English.