Maintenance Customer Support

• For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele.
• To meet the needs of our constantly growing company, we are looking for an Maintenance Customer Support in order to join our Technical department.

AOG and Unscheduled Maintenance

• Provide real-time technical support during AOG and unscheduled maintenance events
• Communicate with clients, providing updates and obtaining cost approvals
• Collaborate with OEMs and MROs to find timely solutions
• Oversee troubleshooting, part orders, and shipping with technicians

Scheduled Maintenance

• Lead project planning with clients, including upgrades and modifications
• Negotiate quotes and compare maintenance proposals
• Supervise maintenance progress and track costs
• Provide regular client updates and ensure budget oversight
• Conduct pre- and post-maintenance inspections
• Oversee flight tests to ensure aircraft functionality

Cost Control

• Control and negotiate additional work during maintenance
• Review and validate invoices to justify costs
• Ensure financial transparency by working with the assigned controller