Customer Service Associate

Job Title: Customer Service Associate

Department: Store Operations

• Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
• crucial role because they create the first and last impression with customers in their store every day. The Customer
• Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks
• including food preparation, cash register duties, customer service, cleaning and all other related functions. The
• Customer Service Associate ensures an exceptional customer experience by providing world class customer service and
• fosters a cohesive, collaborative, team-oriented relationship with all team members.

Essential Functions

• -Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
• shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in
• a timely and efficient manner. Engage each customer genuinely and thank them for their business.
• -Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
• cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions
• including gas/fuel, retail sales, and food service items.
• -Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other
• age restricted products.
• -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
• and beverages are available at all times.
• -Follow Friendly Express uniform, appearance, and dress code policies.
• -Adhere to the execution of established safety and security policies and procedures
• -Ensure the proper execution of all assigned store level marketing programs.
• -Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
• -Maintain a clean customer-ready store inside and outside.
• -Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
• restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
• -Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
• freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
• -Keep store looking neat and attractive.
• -Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report
• all theft and any suspected shoplifting.
• -Check in external and internal vendors according to standards and procedures.
• -Follow all company policies, procedures, and quality standards.
• -Assume other duties and responsibilities as assigned to accommodate store operational needs.
• -Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• -Must be at least 18 years of age to be considered for this position.
• -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
• 50 pounds.
• -Basic language and mathematical skills.
• -Ability to read and comprehend simple instructions, short correspondence, and memos.
• -Willingness to work weekends, nights, and holidays as scheduled.
• -Must be able to reliably report to work on time, as scheduled.