About The Role

Job Title

Specialist II, Governance, Risk and Compliance (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures. SCOPE OF ROLE

The role will be accountable/responsible for

Manages governance on contractual compliance controls, executing extensive audits per respective locations (as contractually required by client) Provides incident management support and ensure compliance with client requirements

Manages incidents, drives prevention activities, and conducts ongoing vulnerability assessments

Hosts and manages Client audits and post audit remediation Respective region Risk and Compliance Client liaison

Key Responsibilities

Oversee Company and Client Contractual Governance, implement account contractual requirements, and manage governance at new and existing locations
Experience in managing security, risk and compliance is desired Implement and manage Proactive Fraud Risk Compliance initiatives, identify and mitigate potential risks, and oversee incident management processes.
Lead external audits, ensure compliance with Concentrix’ and Clients’ Code of Conduct, and coordinate audits
Provide data analysis and reporting, address customer queries, and identify process enhancements to drive continuous improvement
Lead training initiatives on client standards and contractual requirements to promote a culture of compliance.
Maintain and archive documentation and work with Delivery Centre
Management to uphold security and compliance standards.
Conduct monthly reviews with leadership on contract-related items and governance activities to foster transparency and accountability
Prepare dashboards and compliance reports for leadership
Support governance structures and ensure alignment with business and regulatory requirements.
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports .

Must-Have Skills

Minimum of 5+ years of relevant experience
Expertise in fraud management and compliance initiatives
Strong understanding of operational and contractual compliance
Excellent customer service and communication skills
Ability to adapt in a dynamic work environment and work independently
Proficient in Microsoft Office and SharePoint/OneDrive
Strong personal skills and knowledge of business controls and financial management
Strong understanding / experience of Information security / Cyber Security / Business Resilience/ Disaster Recovery/ Crisis Management space and its impact on businesses.
Experience in managing security, risk and compliance is desired nice to have
Demonstrate the ability to easily adapt to new assignments, processes, methods, and tools.
Strong background in fraud management, showcasing effective strategies and solutions.
Familiarity with client software and tools, ensuring efficient use and integration into daily operations.
Client contractual governance
Fraud risk management and incident oversight
Code of Conduct compliance
Customer-facing support and process improvement
Training and compliance culture
Documentation management
Partnership with operational leadership
Formal governance reviews with leadership