About The Role

Embark on a journey within the Payments SBU, which positions itself as a trusted partner in the delivery and management of customer-centric payment solutions and value-added services across a local and international payment landscape that is constantly evolving, with new entrants and alternative payment rails joining the ecosystem.

As Product Lead , you will be responsible to drive product development, portfolio performance and key initiatives by applying product expertise and collaborating with stakeholders to deliver customer and business value.

We are on the lookout for

Job Vacancy: Product Lead

Job Family: Customer Relationship Enablement

Career Level: Expert Professional

In this role you will,

Lead the development and enhancement of assigned payment products by translating strategic priorities into actionable product initiatives;
Drive product innovation initiatives by identifying opportunities and developing recommendations to enhance customer value and business outcomes;
Define business requirements and collaborate with stakeholders to design solutions that meet customer and business needs;
Monitor and analyse product and portfolio performance and recommend initiatives to improve adoption, usage, profitability, portfolio quality and customer experience;
Lead the execution of customer activation, usage and engagement initiatives in collaboration with Marketing and relevant stakeholders;
Collaborate with Mastercard, Visa, Amex and other partners to support market-wide and MCB-specific initiatives, campaigns and product opportunities;
Provide oversight and guidance on loyalty and rewards initiatives to support customer engagement objectives;
Support strategic merchant partnership opportunities that enhance product propositions and loyalty programmes;
Review commercial performance and identify opportunities arising from scheme and partner agreements;
Provide subject matter expertise on payment products and support resolution of complex product-related issues;
Ensure product activities comply with governance, risk and regulatory requirements;
Coach and support junior team members while contributing to continuous improvement of product management practices;
Monitor Mastercard, Visa and Amex contract performance and prepare refund and incentive claims in line with contractual agreements.

To succeed, you will be required to demonstrate the following competencies

Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems;
Build strong customer relationships and deliver customer-centric solutions;
Build partnerships and work collaboratively with others to meet shared objectives;
Adapt approach and demeanor in real time to match the shifting demands of different situations;
Recognize the value that different perspectives and cultures bring to an organization.

Click on Career Architecture to explore this career level.

We are looking for candidates who have a minimum of

Either

A bachelor’s degree in Business, Finance, Economics, Information Systems or a related discipline;
4 years of experience in payments, digital financial services or related financial services domains.

Or

6 years of experience in payments, digital financial services or related financial services domains.

A combination of both qualification & experience will be considered.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Opportunity Marketplace’ (Navigation: MPower> Me> Opportunity Marketplace) to complete your online application.

Please attach your updated CV when applying and ensure all information is accurately entered in relevant sections. Any incomplete application will not be considered.

The deadline for submission of application is 24 August 2026 .

The Management reserves the right not to appoint anyone following this advert.