Regional Operations Manager

About Zippd

Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.

The Opportunity

This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.

You will be responsible for

• Launching 15–20 micro warehouse locations across London
• Onboarding operational service partners
• Implementing operational processes
• Launching new customer operations
• Ensuring exceptional live service quality

Key Responsibilities

Network Rollout & Launch

• Lead the operational launch of 15–20 micro warehouse locations across London
• Coordinate launch readiness across facilities, labour , equipment and operational processes
• Support go-live activities including on-site operational leadership

Service Partner Management

• Support the selection and onboarding of 1–4 operational service partners
• Train and embed operational standards and processes
• Drive accountability and operational performance

Customer Onboarding

• Support the onboarding and operational integration of new customers
• Act as a key operational contact during launch periods

Operational Excellence

• Ensure service quality, operational consistency and KPI achievement
• Quickly identify and resolve operational issues and bottlenecks

Hands-On Operational Leadership

• Be prepared to operate directly within the network when needed
• Lead from the front during high-pressure operational periods

Non-Negotiable Traits

• Builder mentality and excitement for creating operations from scratch
• Relentless ownership and bias for action
• Operational toughness and resilience under pressure
• Strong relationship management capability
• Highly organised executor with strong multi-site coordination ability
• Comfortable operating in ambiguity and fast-changing environments
• Quick thinker with the ability to problem solve rapidly

What We’re Looking For

• Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations
• Experience launching new operational sites or services
• Excellent organisational and execution capability
• Strong communication and stakeholder management skills
• Willingness to travel extensively across London

This Role Is Probably NOT For You If…

• You are looking for a highly structured corporate environment
• You dislike ambiguity or operational pressure
• You prefer predictable routines
• You avoid accountability or difficult operational decisions
• You are uncomfortable getting hands-on when required

What Success Looks Like

• Successful launch of the London rapid delivery network
• Strong operational partner performance
• Successful onboarding of new customers
• High operational service quality
• Scalable operational processes