About The Role

Job Purpose

This role is primarily responsible for handling and controlling Agency back-office support activities, to ensure smooth work flow and delivery of high quality and timely service to internal customers in the role of a processor / authorizer

Responsible for assuring accurate recordkeeping and execution of all Agency back-office support activities including: monitoring borrowing status, preparing new borrowings, rollovers, rate sets, conversions, repayments and prepayments. This role will entail processing activities for events where we act as the primary contact/coordinator for clients, lenders and business partners for facilities we act as Agents/Arrangers
Reporting, reconciliation and other related tasks
Liaise and coordinate with Agency middle office and internal stakeholders for timely processing of all loan related activities

Key Accountabilities

Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context

Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
NIL critical findings in regulatory /external/internal audits.
No. of PI (Process Improvement) proposals found fruitful by management. No. of successful PIs implemented
Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit
Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
Ensure excellent housekeeping standards at all times
Support multi desks and multi functions within the department
Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders
Knowledge and experience in payment systems like SWIFT and UAEFTS and SWIFT payment messages MT/MX formats
Process / authorize ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity as a processor / authorizer
Process / authorize payments, advances, payoffs, rate changes, and other maintenance related to loan related events within the agency portfolio as a processor / authorizer
Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively.
GL substantiation, reconciliation and verification on monthly basis in line with Group policies.
Assists with other Loan Servicing functions as requested, including department projects and system
Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.

Qualification & Experience

Minimum Qualification

Bachelor’s degree or related discipline.

Minimum Experience

Relevant experience in the banking sector with 6-8 years in similar positions of progressively increasing approving responsibilities in the Agency facility function.