Officer, Collection Operations

Key Accountabilities

Self-Management Responsibilities

• Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

• Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
• Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
• Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
• Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
• Attending expert meetings and whenever required and reviewing commentaries and memos.
• Ensuring updating the system and legal flags of all allocated cases.
• handling assigned cases against the bank and extending support whenever required.
• Ensuring original files retrieval and returns as per process and policy.
• Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
• Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
• Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

Minimum Qualification

• Bachelor’s degree.

Minimum Experience

Minimum 3 years of relevant experience in the banking sector