About The Role

Company Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents to make the best personalized nutritional decisions for their pet's well-being while providing life changing solutions along the way.

We at Farmina firmly believe in our company motto: Happy pet. Happy you.

Position Purpose

The AR Chargeback Specialist serves as a key liaison between the Sales team, Distributors, and the Accounts Receivable Supervisor. This role is responsible for receiving and analyzing credit requests, preparing internal documentation, and issuing credits with accuracy and timeliness.

Requirements

Bachelor’s degree or equivalent work experience
1-3 years of general accounting or accounts receivable experience
Proficiency with accounting software CRM systems
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to set, prioritize and manage all projects and job duties to reach department goals and objectives
Proficient in Microsoft Office applications
Must be self-motivated and able to work both independently and on a team

Must be willing to work mandatory overtime, weekends and different shifts as needed.

Key Responsibilities

Receive, analyze, and prepare internal credit forms based on supporting documentation
Communicate with Sales Team and Distributors to get clarifications as needed
Send internal credit forms for approval and issue credits
Issue claim credits in coordination with Inside Sales and Quality teams
Analyze distributor spending by program
Support creation of coupon reporting
Prepare quarterly rebate documentation
Ensure accuracy and completeness of claim‑related credits
Daily use of Microsoft Excel and Microsoft Dynamics NAV
Utilize CRM tools to manage customer and distributor interactions

Benefits

Empower 401k
Hartford Company Paid AD&D
Hartford Voluntary AD&D
Hartford Voluntary Long-term Disability Insurance
Harford Voluntary Child Life
Hartford Short-term Disability Insurance
Colonial Life Critical Illness
Colonial Life Term Life
Colonial Life Whole Life
Health FSA
Dependent Care FSA
Colonial Medical Bridge
Colonial Accident
Harford Voluntary Life Dependents
Hartford Voluntary AD&D Dependents
Hospital Indemnity
NYC Commuter Benefits
Employee Pet Food Discounts
Paid Maternity Time Off
Paid Paternity Time Off
Paid Adoption Time Off
Pet Wellness Insurance
Pet Accident and Illness Insurance

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described , and may be amended at any time at the sole discretion of the Employer.

Farmina is An Equal Opportunity Employer