About The Role

To manage the personal shopping department to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise sales, customer satisfaction and customer loyalty

Functional Roles and Responsibilities

Keep abreast of the market trends and competitor activities at all times.
Formulate a personal shopping strategy and plan together with projected budget requirements, in order to build and uphold the image of the organisation.
Work with other business units in order to create concepts for promoting personal shopping experience to customers.
Build and develop relationships with each Personal Shopping customer. Cultivate a culture of excellent customer service, leading by example. Ensure each customers needs are identified to recommend a range of products, maximise upon all sales opportunities and resolve customer concerns effectively and promptly.
Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
Understand customer profiles and feedback to Marketing, Buying and Planning on current consumer trends. Contribute to buying practice in line with customer needs
Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
Develop, grow and establish networks in the market to build effective and sustainable business relationships resulting in the growth of the Personal Shopping customer database.
Create and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities.
Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the department store.
Guide and motivate staff to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.