Senior Executive - Revenue Assurance

Senior Executive, Revenue Assurance (Channel Distribution)

Role Purpose

The Senior Executive – Revenue Assurance is responsible for independently managing backend support function for day-to-day activities for channel distribution business, The role supports business through system enhancements, data integrity, and effective stakeholder management while ensuring compliance with Policies and internal controls.

Context

Current position is based at Mumbai Office to manage Agreement processing, Affiliate Invoicing based on Subscriber reports, Incentive processing, Monthly Closing, Audits & MIS reporting for all operational related activities.

Key Responsibilities

• Independently manage the lifecycle of subscription agreements, new sales, renewals, addendums.
• Review subscriber reports, qualifying reports, and pricing and completion of monthly billing & Incentive within TAT.
• Validate billing accuracy and investigate billing exceptions, discrepancies, and revenue-impacting issues.
• Identify revenue leakage risks and coordinate corrective actions with relevant stakeholders.
• Implement channel additions, deactivations, replacements, and package changes within defined SLAs.
• Ability to collaborate with Internal & External stakeholders.
• Resolve operational and commercial queries within agreed service levels.
• Prepare operational MIS, billing reports, and exception reports for management review.
• Ensure compliance with internal controls, SOPs, audit requirements, and regulatory guidelines.
• Maintain complete and accurate documentation to support internal and external audits.
• Perform UAT’s for system enhancements.
• Prioritize and timely delivery of task assigned.

Key Performance Indicators (KPIs)

• Responsible for managing operations seamlessly & timely delivery of SLA alongwith maintaining high level of employee & customer satisfaction
• Identify and drive continuous improvements and initiatives in entire process
• Ensure 100% accuracy

Required Skills

• Strong knowledge of Revenue Assurance, Subscription Management, and Billing Governance.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent computer skills & proficiency in MS Excel, Word, PowerPoint, Outlook
• Hands-on experience with SAP, ERP, and the legacy system preferred.

Qualifications

• Bachelor’s degree in commerce, Finance, Accounting, or Business Administration.
• Post- Graduation or professional certifications will be an added advantage.

Experience

• 5 years of experience in Revenue Assurance.
• Experience in the Media, Broadcasting, Telecom, OTT, or Digital Distribution industry is preferred.