Administrative Student Assistants – Falck Global Assistance Network

Do you want to help keep Falck’s global medical provider network running smoothly? Can you manage cases, data and stakeholder communication with structure and care? And are you a proactive student with strong communication skills? Then, join Falck and bring care into your career!

About the job

To support our global network operations, we are looking for two Student Assistants to join our Network Team in Falck Global Assistance.

The Global Assistance Network team secures and manages our worldwide network of medical providers. With team members in key locations such as Thailand, Turkey, and Spain, we handle global contracting and reporting to support our customers’ pre-, during- and post-travel needs. At Falck, we turn care into action by supporting the systems and colleagues that help people around the world.

This role is a vital support function designed to strengthen our existing operations. The ideal candidate will be a strong team player, eager to contribute to shared goals by taking on tasks and projects assigned by senior team members. This collaborative approach is key to managing our workload effectively and ensuring our global network runs smoothly.

Your key responsibilities will be to

• Manage and triage incoming cases and inquiries related to our global provider network.
• Take ownership of updating and maintaining provider and user data in our provider database ODIN.
• Handle a broad range of email correspondence concerning network operations.
• Serve as a key point of contact for inquiries and help distribute cases among the network managers.
• Build and maintain a strong, collaborative dialogue with key stakeholders at FGA offices and providers worldwide.

The position offers a maximum of 15 working hours per week.

About you

We care about your personal growth. At Falck, you will build and deepen your expertise through exciting assignments or projects that tackle the healthcare challenges people and societies are facing.

As such, you might not be seasoned in all aspects of the role yet, but to set you up for success, we imagine that you are in your second year of university studies or above, and already:

• Possess excellent diplomatic communication skills and a strong intercultural mindset.
• Are highly adaptable and can effectively manage sudden changes in work streams and priorities.
• Are a dedicated team player who is eager to contribute to shared goals and support senior team members.
• Thrive in a dynamic, international environment and enjoy working with a broad range of stakeholders.
• Have a proactive and curious mindset, demonstrating personal initiative to solve problems and improve processes.
• Maintain a highly structured and organised approach to your daily tasks and responsibilities.

Bring care into your career

At Falck, every action we take helps people live safer and healthier lives. That is why a career with us impacts more lives than your own.

Whether you develop or deliver healthcare solutions – or support the people who do – you will have the chance to build a career in a leading healthcare company. Working with a global team of more than 25,000 colleagues that puts care at the heart of everything they do.

Join us and help shape the future of sustainable healthcare.

Got more questions?

If you have any questions about the position or what we can offer, you’re welcome to contact Head of Global Network – Falck Global Assistance, José Luis Castellanos Martinez at [email hidden].

Visit www.falck.com/careers to learn more about working at Falck and meet some of the people who turn care into action every day.

Before you apply

You only need to include your CV and your motivation when applying – no photo is required. During the interview, you’ll have the opportunity to tell us more about yourself and why you’d like to join Falck. We don’t ask for photos because we believe the best first impression is made in person.

We review applications on an ongoing basis and encourage you to apply as soon as possible.

Join a culture of care

Care is at our core. We care for the people we help and for each other. With colleagues from many different countries, each bringing their unique skills, you will be part of a professional community built on trust and close collaboration. You will have supportive leaders who empower and inspire you and work to create an environment where open and honest conversations are valued, and your contributions recognised.