Financial Center Manager

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.

Come defy expectations with us!

HAPO Health Benefits

• This position includes no cost premium health insurance for the employee + eligible dependents , including medical, dental and vision
• Life & Accidental Death and Dismemberment Insurance
• Long term and Short term disability

HAPO Professional Benefits

• Competitive pay
• Pension Plan
• 401K program with employer match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

HAPO Personal Benefits

• Employee Assistance Program (EAP)
• Paid time off
• 11 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus
• Tuition Assistance Program

HAPO is excited to share we have a new opportunity available for a dependable and service-focused Financial Center Manager in Yakima, WA . This role has the overall responsibility for financial center personnel, achieving monthly goals, ensuring operational guidelines and policies are followed, and the financial center is maintained properly. May have consumer lending responsibilities or be responsible for managing and assisting the consumer loan function. Must also support and be involved in respective community activities and events. Must be an active coach and mentor for their employees.

Duties include, but are not limited to

• Ability to support branch and efficiently work as a Teller or Financial Service Specialist (Loan Officer)
• Monitors branch budget and assure timely payment of expenses
• Participates in promotions and marketing efforts to assure growth in members, accounts, deposits, and loans to meet strategic plan targets
• Ability to research teller errors
• Ability to open and maintenance IRA accounts
• Ability to open and maintenance Trust & Estate accounts, and assist with Death Claims
• Ability to open and maintenance all Commercial Accounts
• Full understating of branch audits
• Conduct and write employee one on ones, reviews and corrective action(s)
• Signature Guarantee
• Attend and manage community outreach events
• Resolve complex member complaints
• Ability to identify staff for in branch cross-training
• Ensure staff is current on all required regulatory training
• Financial Counseling Certification
• Ability to exercise judgment, initiative, and always uphold confidentiality.
• Ability to apply critical thinking and decision-making skills.
• Ability to handle oneself in stressful situations.

Knowledge, Skills & Abilities

• Ability to exercise judgment, initiative, and always uphold confidentiality.
• Ability to apply critical thinking and decision-making skills.
• Ability to handle oneself in stressful situations.
• Excellent verbal and written communication.
• Strong organizational skills.
• Strong sense of urgency, responsibility, and accountability.
• Maintain a professional demeanor at all times.
• Ability to effectively exercise a leadership role, or equivalent related experience in the financial industry.
• Supervisory and leadership skills required to manage and motivate staff.
• Superior public relation skills.
• Motivator, innovative, team oriented.

Requirements

• Must have a valid Driver’s license
• B.A. or B.S. Degree in Business Administration, Finance, or closely related field or equivalent work experience

Location

• Yakima, WA

• Schedule: Must be able to work 35-40 hours a week (Mon-Fri) between the hours of 8:00am-5:00pm, Saturday rotation required (9am-1pm)
• Salary Range: $70,796.96 - $106,195.65
• *Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.
• HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
• *Please note that only candidates selected to move forward in the interview process will be contacted. Thank you for your understanding.