About The Role

Salary: £50-60000 Basic (DOE)
Hours: Mon-Fri - 8am - 4.30pm
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonus

We’re looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You’ll Do

Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
Manage technical escalations, resolving complex issues quickly and professionally
Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
Allocate workloads and prioritise jobs to maximise responsiveness and uptime
Identify trends, recurring issues and opportunities for continuous improvement
Work closely with customers and internal stakeholders to deliver a best-in-class service
Deliver training and upskilling across the team
Track performance metrics and use data to improve service delivery

Requirements

Proven experience in field service engineering, with demonstrable leadership experience
Commercially aware, customer-focused and solutions-driven
Confident managing escalations and high-pressure situations
Strong organisational, communication and problem-solving skills
Experience with service systems (CRM/ERP) and performance reporting
Engineering degree or equivalent (Electrical/Mechanical preferred)