About The Role

Who we are looking for
The major focus of this role is the supervision and review of Investor Services processes in accordance with internal controls and procedures.
Your new role
As Investor Services Team Supervisor, Senior Associate you will

Supervise daily Investor Services processes (investor set up, transactions processing, reporting, communication with 3rd parties, payments processing, etc.)
Demonstrate timely, accurate process of the relevant tasks at all times in accordance with SLAs, operating procedures and legal regulations
Perform independently all tasks described in the relevant procedures and job aids
Ensure a timely update of procedures and Job aids
Support and lead day to day run of the operations executed by the team
Support the Manager in assurance all activities are sufficiently covered at all times, included during sickness and holidays periods
Ensure that the other team members are properly trained
Make recommendations for changes to processes and procedures and prepare documentation for review as required
Take responsibility for personal development and training
Set and maintain standards of personal and professional performance/behavior; ensure staff accountability and adherence to company policies and procedures
Coordinate and implement technical training and development activities for individuals and the team
Monitor the performance of team – provide formal and informal feedbacks to the team members and the team manager
Hold ad hoc 1 to1 with the team members to discuss operational matters if necessary
Support and participate in company committees and initiatives
Take responsibility for the quality of service to assigned client
Plan and manage the daily processes and the effective utilization of resources
Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant trainings are carried out. Keep record of all errors and monitor the resolution status
Ensure adherence to Company and Departmental policies and procedures
Develop and maintain good relationships with internal and external clients, colleagues in service support departments and contacts in Donor Sites
Act as a main point of contact for the team

What we value
These skills will help you succeed in this role

Team player
Flexibility and commitment to develop yourself and others
Ability to work with deadlines
Ability to work on your own initiative, developing solutions and providing input to enable effective decision making
Strong verbal and written communication skills
Very good command of English
Strong analytical skills
Excellent administrative, organizational and business support skills
Excellent organizational, planning and co-ordination skills

Previous Experience & Preferred Qualifications

2-4 years of relevant fund industry experience
Investor services experience is required
Degree in Accounting or Finance or Business related area
Working knowledge of MS Office suite including Excel and Word
Advanced command of English language

Work organization

hybrid work model with 3 days of office presence per week

Minimum Salary:

zł87,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer:

Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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