About The Role

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Property Services Scheduler

The Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties. The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Contribute the effective completion of works to maximise the use of One Housing properties.

About you

We are looking for someone with

Good level IT skills and literacy
Good communication skills, both oral and written
Self-motivated, resilient, assertive and confident

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
Work as part of a high performing team and ensure your actions are supportive of the team being successful
Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system
Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
Phoning residents to ensure access is gained for works
Work with emergency appointments and resolve scheduling conflicts
Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
Ensuring you have the “first time fix” approach
Assisting operatives/supervisors/surveyors
Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
Maintaining the team inbox and the CRM cases and answering queries.
Updating the system with relevant information and create reports for analysis
Other administrative duties to support Property Services and liaising with other departments where necessary.
Any other reasonable duties to support service delivery

Additional Information

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification