About The Role

As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team has the necessary support to deliver exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

Manage and oversee back-office operations, including data entry, record-keeping, and administrative tasks.
Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team.
Implement and maintain efficient operational processes and workflows to enhance productivity.
Monitor and analyze performance metrics to identify areas for improvement and optimize operations.
Collaborate with the customer care team to resolve complex customer issues and provide effective solutions.
Train and mentor back-office staff to ensure a skilled and motivated workforce.
Maintain a high level of data security and confidentiality, adhering to company policies and regulations.
Develop and implement strategies to improve customer satisfaction and retention.
Liaise with other departments to ensure seamless integration of back-office operations with other business functions.
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum 3 years of experience in a similar operations or back-office role, preferably in the BFSI industry.
Strong leadership and organizational skills with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills for effective collaboration with teams.
Proficiency in using MS Office suite and other relevant software for data management and analysis.
Analytical mindset with the ability to interpret data and make informed decisions.
Familiarity with customer relationship management (CRM) systems is preferred.
Ability to work independently and take initiative to drive operational improvements.
Strong problem-solving skills and a customer-centric approach.
Willingness to adapt to changing business needs and a fast-paced environment.