Job Description

Value Engineering , Driving and consolidating Improvement initiatives , Process Control , Promoting Quality Awareness , Customer Orientation , , , (1.) Analyzing End to End process flow for identifying non-valuable activities, optimizing or re-engineering of which can result in efficient and effective process thereby leading to significant reduction in cost (2.) Engaging all the staff in Quality Improvement Initiatives by improving their awareness on usage of quality improvement methodologies (QC tools, Six Sigma, QES etc) and implementation of Quality Circles (3.) Participating in significant improvement projects as decided by managementorClient (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) Using Advance Statistical Process Control Tools to monitor, analyze and control the process variation on key metrics impacting the process performance (Talk time, ACW, Hold, No. of escalations, Attrition, Absenteeism etc)

 

 

Laptop will be provided and we prefer someone who can start ASAP!! pure onsite

Specialization:

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