Clerical Support Specialist

THE OPPORTUNITY

Our partner, a leading American provider of independent medical exams, peer reviews, bill reviews, Medicare compliance, and related services, is hiring for Clerical Support Specialist to be part of their Philippine team! They are a nationwide provider of record retrieval services and technology for the legal and insurance industries, and for more than 35 years, the team has created innovative technology and processes that enable more efficient record retrieval, online record ordering, and e-summary.

Reporting directly to the Manager in the US, the primary objective of the Clerical Support Specialist is to establish rapport and ongoing communication with all internal departments to ensure the accuracy & timeliness of all processes that affect the completion of a client’s order.

KEY RESPONSIBILITIES

• Handle and distribute incoming and outgoing correspondence.
• Communicate with departments to manage special instruction orders.
• Expedite and update work orders in the database.
• Enter status updates and document work order handling.
• Route work orders promptly.
• Manage office supplies and distribute them appropriately.
• Match vendor invoices and records with work orders.
• Bind, mail, and assemble work order packets.
• Scan and file documents.
• Cross-train in other office areas as needed, and perform additional duties as assigned.

SKILLS, EXPERIENCE & QUALIFICATION

• Bachelor’s degree in a related field.
• Prior work experience in data entry or administration in a medical, legal, or insurance claims office is preferred.
• Must demonstrate an understanding of the internal processes of medical facilities and med-legal terminology.
• Proficient in reading, analyzing, and interpreting correspondence and records; clear and informative writing with strong editing skills.
• Typing proficiency, preferred level of at least 45 wpm accuracy, no errors.
• Advanced written and verbal English Language communication skills for handling inquiries and complaints; excellent telephone skills are preferred.
• Excellent time management skills, interpersonal skills, and organizational skills.
• Highly self-motivated and directed.
• Ability to adapt to changes and absorb new ideas and concepts quickly.

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